Privacy Policy
Effective Date: July 1, 2026
Melissa Designer Jewelry (“Melissa Designer Jewelry,” “we,” “us,” or “our”) operates both a retail jewelry store and an online store. We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our retail store, use our website, make purchases online or in person, contact us, or otherwise interact with our business.
By using our website or providing us with your information, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide when you:
- Make a purchase online or in our retail store
- Create an online account
- Contact us by email, telephone, or through our website
- Request customer service
- Request a jewelry repair or custom jewelry service
- Place a special order
- Submit an inquiry through our website
Depending on your interaction with us, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information (if you create an online account)
- Order history
- Repair or custom order information
- Communications you send to us
- Payment Information
Payments made through our website are securely processed by Stripe or PayPal.
Payments made in our retail store are processed using secure payment processing systems.
We do not store complete credit or debit card numbers on our own servers.
Information Collected in Our Retail Store
When you visit our retail store, we may collect information necessary to complete purchases, process repairs, fulfill special orders, provide customer service, process returns, or respond to your requests.
This may include your name, contact information, purchase history, repair history, and any information you voluntarily provide regarding your order or service request.
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of your visit
- Time spent on our website
- General geographic location based on IP address
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Keep the website functioning properly
- Maintain shopping cart contents
- Remember customer preferences
- Enable secure login sessions
- Analyze website traffic
- Measure advertising performance
- Improve website functionality and user experience
Some cookies are essential to the operation of our website, while others help us understand how visitors use our site or evaluate advertising effectiveness.
Most web browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect certain website features.
Analytics and Advertising
We use Google Analytics to better understand how visitors use our website so we can improve our products, services, and customer experience.
We also use Meta Pixel to help measure the effectiveness of our advertising and better understand how visitors interact with our website.
These services may use cookies or similar technologies to collect information about your interactions with our website.
You can manage many advertising preferences through your browser settings or industry-supported opt-out tools.
How We Use Your Information
We may use your personal information to:
- Process and fulfill purchases
- Process payments
- Ship products
- Process jewelry repairs and special orders
- Provide customer service
- Respond to inquiries
- Communicate regarding your orders or services
- Maintain online customer accounts
- Improve our website, products, and services
- Detect fraud and maintain the security of our business
- Comply with legal obligations
- Maintain business records required by law
We do not use a third-party email marketing platform and do not send promotional email newsletters through an email marketing service.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted service providers that help us operate our business, including:
- Payment processors (such as Stripe and PayPal)
- Shipping carriers
- Website hosting providers
- Website maintenance providers
- Analytics providers
- Advertising service providers
- Fraud prevention providers
- Professional advisors, such as accountants or attorneys, when necessary
These providers receive only the information reasonably necessary to perform services on our behalf.
We may also disclose information:
- To comply with applicable laws or legal process
- To respond to lawful requests from governmental authorities
- To protect our legal rights or property
- To investigate fraud or security incidents
In connection with a merger, acquisition, sale of assets, or other business reorganization
Data Retention
We retain personal information only as long as reasonably necessary to:
- Complete transactions
- Provide requested services
- Maintain customer service records
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Our website uses encrypted connections (HTTPS) to help protect information transmitted online.
Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Video Surveillance
For the safety and security of our customers, employees, merchandise, and property, our retail store uses video surveillance.
Recorded footage may be used for security, loss prevention, investigating incidents, and as otherwise permitted or required by law.
Your Privacy Choices
Subject to applicable law, you may request to:
- Access personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information where applicable
- Ask questions regarding our privacy practices
You may also contact us to update your contact information.
California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws.
Where required by law, California residents may request access to certain personal information we maintain, request correction of inaccurate information, request deletion of eligible personal information, and receive information regarding our collection and use of personal information.
Melissa Designer Jewelry does not sell or share personal information for monetary consideration.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policies of any website you visit.
Children’s Privacy
Our website and services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can promptly delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will post the revised Privacy Policy on this website and update the Effective Date shown above.
Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Melissa Designer Jewelry
Email: mail@melissadesignerjewelry.com
Mailing Address: 105 W. King Street, Hillsborough, NC 27278